Company/ Sector: Baxter Healthcare – providing innovative therapies and technology to help clinicians treat patients at the hospital bedside, in the operating theatre, in the intensive care unit, at home and in the dialysis clinic.
Duration of Supply: Since 2002 (with minimal breaks when the client used a national PSL)
Supply Type: Branch supply of temporary labour, recruitment partners for permanent placements and temporary to permanent placements.
Types of roles supplied: Commercial and industrial – Management roles, Customer Service Coordinators, quality control, pharmacy checkers/assistants, LLOP drivers, warehouse operatives.
Location: Northampton
Client Issue: As a company who literally sustain and save lives, having the right team onboard ready to support their service users in all parts of the community is not just vital, it’s a matter of life or death. A customer service coordinator in any company could have a geographical area they cover or sector they deal with, but in Baxter, it’s not just the safe and timely delivery of any product they are dealing with in their area. When hospitals and homecare patients are the end user, the coordination of that supply chain can’t sit in a proverbial filing tray while someone is on holiday or wait for months while a vacancy waits to be filled.
Our client since the opening of Impact, the only time there has been a break in our service and commitment to Baxter Healthcare, has been when there has been a requirement for local sites to use a national supplier on a PSL. In a bid to streamline, and cost save many National and International companies we have dealt with over the years have, on occasion, had to do the same as head offices put matters of recruitment out to tender along with other suppliers of products and service. At times of national supply and in the instance where there have been particularly difficult roles to recruit for, Baxter experienced difficulty getting a fast reaction for filling vacancies, and as we know, that delays in time can cost not just money, but the quality and sustainability of lives.
Our tailored solution and results:
As a dedicated and committed recruitment partner, we are proud to work alongside companies like Baxter during times of expansion and natural turnover. Our consultants work hard to understand not only the requirements of the individual vacancies but also the company as a whole and how that role impacts on the bigger picture. Keeping a close eye on the local market and building strong relationships with clients and potential candidates, means that our consultants have been able to react quickly, and provide true value for money with no compromise in quality of service. For Baxter, who for obvious reasons cannot have a long perm requisition time, we have been able to assist with temporary cover for vital roles (a 24-hour turnaround is not uncommon) with fully qualified candidates. We have supported candidates through their progression in the company and filled permanent positions with incredible team members who have gone on to become the managers who subsequently come to us to fill their vacancies.
Our consultants know the local market and often advise our clients on the wider issues in the recruitment process. They consider themselves to be an extension of the client’s team and really care about their end goals as well as the candidates. Nobody is just a number, and we take our responsibility within the ‘client, candidate, recruiter’ relationship very seriously. We know that having a team who work meticulously to do the best for their clients and candidates and with complete integrity might not be the cheap option when compared with a national supplier. However, we are proud that those clients who have ‘gone with a PSL’ or compromised for cost-saving, have returned to work with us, with our quality candidate-base and they recognise that there is no value to be found in compromising on a quality service.
