Company/Sector: National distribution centre for a Multi-National healthcare company
Duration of supply: Since 2004
Supply type: Branch supply with a dedicated in-branch account manager.
Types of roles: Warehouse operatives, customer service advisors, forklift drivers, Quality control staff, supervisors
Location: UK
Client issue: Due to an unexpected peak in business, our client required a large number of temporary employees onsite. This increase in numbers naturally led to an increase in HR / training requirements, general enquiries, questions about pay and benefits etc. as occurs with any new (or established) team or department. While our temporary workers carried out their job roles successfully under the guidance of the client’s supervisors, our client naturally didn’t want the distraction and increased workload of dealing with Financial or HR-related queries (which can occur as a result of the extra headcount) during peak trading
Our tailored solution and results: Impact set up a weekly clinic for our temporary staff on our client’s site. In addition to the regular contact from their dedicated account manager through check-ins onsite and telephone calls, this gave a more formal opportunity for temporary staff to ‘check-in’ on a personal level, as well as ask questions and resolve any queries they may have.
Knowing our account manager would be on-hand to deal with any queries, helped both our temporary staff and our clients. Our temp workers knew Impact were there to look after their needs and welfare as their employers. This enabled our client to continue focussing on delivering their targets and maximising the productivity and output of the temporary staff.
