Company/Sector: Warehouse and logistics, FTSE 250 company
Duration of supply: Since 2002
Supply type: Initially branch supply with a dedicated in-branch account manager, later developing into supplying an onsite team who work alongside our client’s management team.
Types of roles: Supervisors, warehouse operatives, quality control operatives, forklift drivers, trainers.
Location: UK
Client issue: Due to an unexpected fault with a product, our client was faced with a dilemma. Discovering that there would be an 8-week lead time to get the replacement stock into the country, which was required to fulfil their orders, our client knew that this would not be a satisfactory solution. The alternative to getting in new stock was to organise for 60,000 units to be recalled, unwrapped, quality checked, sorted and re-wrapped ready for the prompt despatch to customers to ensure the goods would arrive, in perfect condition, over the next two weeks! It was a Friday afternoon, and the goods were due to begin the next leg of their delivery journey, to the customer, on the Monday.
Our tailored solution and results: By the Monday morning Impact had over 50 extra members of staff on our client’s site, including supervisors to oversee the quality/recall project. This involved a very swift recruiting campaign, alongside a search of our established and ready-interviewed data base. Impact worked alongside the client’s management team to ensure the project was completed successfully within two weeks- all 60,000 pieces were dealt with and the customer orders fulfilled within the promised timescales.
This enabled the client’s permanent team to continue the business of production, assembly and packaging, as usual, so that this one unusual and unexpected fault did not impact upon their regular productivity and output. Our client’s customers were happy that their orders were fulfilled in the professional and timely manner that they are accustomed to and our client’s reputation- as being reliable, efficient and delivering the products in perfect condition- justly maintained.
Whatever challenges faced; we pride ourselves on working to Impact’s core values on every single project for our clients. You can trust our team to work with integrity and respect, delivering innovative solutions in partnership with your company. We have the long-standing clients, many testimonials and case studies to prove it.
So, no matter what recruitment issues you are facing right now, speak to us- for information, advice, ideas or to add to your team. We enjoy a new challenge and would love the opportunity to help you to strengthen your business.
