Company/Sector: National distribution centre for an International sporting goods retailer
Duration of supply: Since 2019
Supply type: Branch supply with a dedicated in-branch account manager.
Types of roles: Warehouse operatives, MHE drivers, Assembly workers
Location: UK
Client issue: When Impact started supplying the client, they were dealing with 8 different agencies, due to their need for huge numbers of a variety of temporary staff, for numerous departments. As business continued to grow, so too did the continuous stream of new starters. This presented new challenges for our client of identifying which agencies the temporary employees were arriving from, establishing which department and job role they were expected to go to and, of course, a huge number of people to induct onsite. The night shifts were proving to be particularly challenging as, due to more limited management resources, it was too chaotic and busy to induct and onboard appropriately at the beginning of the shift.
Our tailored solution and results: Impact offered to deliver all on-site inductions for both our agency staff and other agencies, completing all compliance paperwork required by both Impact and the client, introducing them seamlessly to the relevant department and their new supervisor on completion.
For the night shift, we suggested that new starters join their first shift an hour later. Again, Impact delivered the appropriate induction, completed the compliance paperwork and introduced the temporary workers to the relevant supervisor once the shift was up and running.
These changes gave our client reassurance that the inductions were of a consistent, high standard across all the agency workers supplied and that all compliance paperwork was complete. Showing temporary employees to their workstations and introducing them to the supervisors ‘ready-to-go’, saved our clients time and extra work and reduced the workers settling in time. As they could ‘hit the ground running’, on all shifts, this reduced the need for management staff to help with transitions, avoiding interruption of an already busy shift time and maximising the productivity of the temporary workers.
