Business Support Recruitment
BUSINESS SUPPORT RECRUITMENT IN NORTHAMPTONSHIRE
For SMEs and growth businesses across Northamptonshire that are tired of average recruitment, we are the recruitment partner that will help drive your business success by building a strong office support team.
Our expert consultants recruit for permanent, temporary and contract roles, ranging from front-of-house and administrative support through to Office Managers and PAs and senior leadership.
We work with organisations across all sectors and operate a recruitment partnership that lasts longer than a single placement.
Roles We Recruit For
Senior Management
- Office Manager
- Senior Office Manager
- Administrative Services Manager
- Business Office Manager
- Chief Administrative Officer (CAC)
- Director of Administration
- Facilities Manager
- Field Operations Manager
Administration
- Administrator
- Personal Assistant (PA)
- Secretary/Receptionist
- Data Entry
- Telesales
- Account Coordinator
- Account Manager
Customer Service
- Customer Service Assistant
- Call Centre Advisor
- Call Handler
- Customer Service Supervisor
- Helpdesk
- Customer Service Representative
Procurement
- Head of Procurement
- Chief Procurement Officer
- Head of Category
- Procurement Director
- Procurement Lead/Manager
- Head of Operations
- Buyer
- Procurement Consultant
Project Management
- Project Manager
- Project Management
- Project Planner
- Project Scheduler
Executive Search
- Chief Executive Officer (CEO)
- Chief Operating Officer (COO)
- Managing Director
- Operations Director
- Customer Service Director
- Sales Director
- Head of Sales
We also support entry level graduate roles and trainee positions.
Get in touch with a specialist consultant to explore how we can support your hiring needs.
Your Specialist Team
Vicky Capps
Magnus Johansson
Charley Hooper
We understand your hiring problems
Business support roles often attract high volumes of applications, which can feel reassuring until you’re the one sifting through them. Volume doesn’t solve the problem, it just creates an admin burden onto you. We do the targeting and filtering for you, so what reaches you is a shortlist worth interviewing, not a stack of CVs to work through.
A candidate who looks organised and personable at interview doesn’t always translate into someone who thrives in the pace and pressure of your specific office. We spend time understanding how your business actually operates day to day, so the fit is judged against reality, not just a good interview.
Business support hires are often expected to use initiative, manage upwards, and adapt quickly with minimal handholding. That’s a harder thing to assess than a list of software skills, and it’s where a lot of hiring decisions go wrong. We tailor our recruitment process specifically to find the right person for your business.
A lot of our business support clients came to us after being sent generic CVs from agencies treating these roles as low-effort, high-volume placements. We brief properly and only put forward candidates we believe fit the role and your business culture.
Why our clients return to us
- Faster resolution of gaps that affect day-to-day operations
- Less time spent filtering high volumes of unsuitable applicants
- Stronger retention through fit with pace and culture
- Reduced pressure on teams currently covering an unfilled role
- Confidence that the person representing your business is the right one
What sets Impact Recruitment apart from other agencies?
No more multi-agency use – we’ve got you covered
We work as a true extension of your operation, taking ownership of your hiring challenges and delivering outcomes that matter – not just CVs on a desk.
Case Studies
What’s it like to work with Impact Recruitment?
We let our customers do the talking.
The people behind the logo
Impact Recruitment is a Northamptonshire-based recruitment consultancy built on one simple belief: hiring done properly.
Ready to Talk About Your Office Hire?
Tell us about the role and the pressure it’s creating, and we’ll talk you through how we’d approach it.
Business Support Recruitment FAQs
We cover the full range of operational and administrative roles that keep businesses running smoothly. This includes Executive Assistants (EAs), Personal Assistants (PAs), Office Managers, Receptionists, Data Entry Clerks, Administrative Assistants, Operations Coordinators, and Facilities Assistants.
Yes. We recruit across the entire customer experience journey, including Customer Service Representatives, Helpdesk/Tech Support Agents, Call Center Agents, Account Managers, Customer Success Specialists, and Customer Service Team Leaders or Managers.
Absolutely. Business support and customer service teams often experience sudden workload spikes. We maintain an active pool of pre-screened temporary candidates available for immediate deployment, whether you need one temporary receptionist for a week or a high-volume team of 20 customer service agents for a seasonal campaign.
Beyond interviewing, we test practical skills based on your specific requirements. This includes evaluating typing speed and accuracy, data entry precision, proficiency in Microsoft Office/Google Workspace, CRM software navigation (e.g., Salesforce, Zendesk, HubSpot), and written communication/spelling capabilities.
For front-of-house, administrative, and customer service roles, soft skills are everything. We conduct scenario-based and phone/video interviews to evaluate communication style, conflict-resolution skills, composure under pressure, and overall professionalism to ensure a strong cultural alignment with your team.
Recruitment Services
We have been supplying Northamptonshire businesses with trusted, honest recruitment services since 2002. For SMEs and growth businesses across Northamptonshire that are tired of average recruitment, we are your quality-led, relationship-first alternative to transactional agencies.
